TERMS & CONDITIONS

The Contract Between Us
We must receive payment of the whole price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address that you provide in your order details. Our acceptance of your order brings into existence a legally binding contract between us.

Price

The prices payable for goods that you order are as set out on our website and all prices are quoted in pounds sterling.

No items will be dispatched or personalised until full payment has been made.

Returns Policy
We are confident that you will be happy with your purchase but if for whatever reason you wish to return your item please email us at info@thecraftbutterfly.co.uk If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and packaging and is unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery.

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Damaged/Faulty Goods
Please check your goods immediately on delivery. If items do arrive damaged/faulty please let us know within 3 days. We will ask you to forward photographic evidence so we can help ascertain how the damage occurred and we may ask you to arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

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Bespoke or personalised products
Unless there has been an error on our part, we cannot accept returns on ‘personalised’ or ‘bespoke’ items, as these cannot be sold to anyone else. Please ensure when providing personalised details and dates that they are accurate to avoid error.

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Returns postage
You have a duty of care for the products during the cancellation period in order for a refund to be given. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that tracks the parcel and that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

We would suggest you obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. We would also suggest that you check that the item is properly protected for its return journey, ideally, in the protective packaging it arrived in.

Cost of return
The costs of returning goods will be paid by you (unless the item is damaged/faulty), in which case please include a postage receipt and we will refund this amount.

Refunds
For item(s) returned to us within 7 days of delivery in accordance with these terms and conditions, a refund will be processed by us within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase where possible.


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Your rights to return the goods to us will not apply in the following circumstances:

• Any products that we have made, personalised or customised specifically for you

• Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

• If you have made a spelling mistake on your order and it has been sent for production

• You have disposed of the item you have an issue with.

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Disclaimer
We do our very best to ensure that all of the information on our website is correct. As our products are handmade, all measurements are approximate and all finishing is done to the very best of our ability. Where there is personalised or precise detail there may be slight variances as each product is unique. We will not replace items where they do not exactly match the example photograph on the website.

PAYMENT & COLLECTIONS